If you are unsatisfied with your product you’re welcome to exchange it or get a full refund. As long as it’s returned within 60 days of recieving the product, including any/all parts that were originally distributed out to you, this might be accessories/bags etc. Please send it to: Stiklings, Apartment 3, 22 High street, Woodlane, Stoke-on-Trent. We cannot cover the return funds at this time. Any queries or missing parts please email firstname.lastname@example.org and we will do our best to help.